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Service Delivery Strategy Consultant under the USAID Funded IGPA Project

Service Delivery Strategy Consultant under the USAID Funded IGPA Project

Post Date: 
Aug 08, 2019
Deadline for submitting CV: 
Aug 22, 2019
Duration of Assignment: 
Short Term
Expected starting date: 
Sep 01, 2019
Organization: 
Al Jidara Investment services
Country: 
Iraq
Consulting opportunity description: 
Background on Iraq Governance and Performance Accountability Project (IGPA)
IGPA will support the Iraqi Government to shore up fiscal stability while rapidly    and visibly improving service delivery. The project aims to build capacity for Iraqi government service delivery, improve governorate and national government public financial management, and strengthen monitoring and oversight of service delivery and public expenditure.
IGPA/Takamul will support the GOI and the citizens of Iraq in forming partnerships and collaborative efforts to solve problems jointly and has four (4) objectives:
  1. Enhance GOI service delivery capacity
  2. Improve public financial management
  3. Strengthen monitoring and oversight of service delivery and public expenditure
  4. Support Iraqi change agents (cross-cutting objective)
In years 1 and 2, the work plan of objective 1 was guided by many factors, including for example:
 
  1. The Statement of Objectives issued for IGPA by USAID and the proposal that was prepared by DAI in response to it.
  2. The Economic Political Analysis prepared by IGPA which highlighted the main sectors and provinces of Iraq that need improvement in the services delivered to citizens.
  3. Public Opinion Survey that was produced in March 2019.
  4. The national priorities of Iraq as outlined in different reports and documents.
  5. The consultations held with the different stakeholders including federal and provincial governments and other stakeholders, whether through interviews, workshops or other forums.
  6. The experience of IGPA’s team and the previous work done by other USAID projects such as Taqaddum and Tarabot.
 
However, and since the project is in its third year now, time is suitable to conduct a thorough assessment of the project’s overall approach to improving service delivery, including challenges faced and impacts achieved, and determine additional areas of intervention as well as when current interventions need to end.  Additionally, recommendations on transitioning and phasing out need to be clearly outlined. 
Therefore, the overall objective of this assignment is to evaluate work done by the Objective one to recommend a roadmap that ensures a coherent and strategic vision for service delivery future interventions.
Evaluation entails assessing interventions against a predefined criteria and providing recommendations on the objective’s course of action for year 3 and beyond provided option years are granted for years 4 and 5.
Duties: 
I.Objective of this Consultancy
The objectives of this assignment are:
  1. Conduct an assessment for Objective one overall approach in improving service delivery across all objectives during the past two years against a pre-set criteria.  
  2. Based on the results of the assessment, recommend a roadmap for the project’s support for the remaining part of year 3 and for years 4 and 5. This includes activities that the project is to continue working on and highlighting areas where no further assistance is recommended to be provided. 
  3. Determine new approaches for improving service delivery that have not been adopted by the project.
  4. Determine transitioning and phasing out for service delivery interventions bearing in mind the sustainability aspect for the different activities.
II.Specific Tasks of the Consultant
Under this Scope of Work, the consultant will work on, but not be limited to, the specific tasks described under the following categories:
 
Task 1: Review Material
The consultant will review relevant material concerning IGPA’s work in general and Objective 1 work in specific to understand the rationale behind the work that was done. Such material will include, but not limited to:
  1. The Political Economic Assessment reports prepared by IGPA’s team, especially the ones that led to the selection of the two sectors that IGPA works in currently (Water & Solid Waste Management) and the Six Provinces (Baghdad, Basrah, Erbil, Babil, Ninewa & Anbar)
  2. USAID’s Statement of Objective for IGPA and DAI’s technical proposal in response to it
  3. The Public Opinion Survey two-page summary
  4. The Monitoring & evaluation Framework for IGPA
  5. Years 1,2 & 3 work plans
  6. Project’s quarterly and annual reports
  7. The stakeholders mapping report
Task 2: Conduct Interviews
The consultant will conduct field interviews in Iraq with several stakeholders for the project (both project staff and other stakeholders), in order to develop a deeper and better understanding of the project work and gain further insight behind the selection of the different tasks.  More specifically, the purpose of the interviews is to have a thorough understanding of the following:
  • Reasons behind the selection of the areas of focus and the tasks for the past period? Are these reasons still valid? And if not, what are the plans to sustain the achieved results.
  • Were the areas of work “coherent”? And how can integration between objectives better be achieved.
  • Were the areas of focus aligned with USAID and the Government of Iraq’s priorities in terms of improving the services to citizens under “decentralization”?
  • What impact was created? And was the impact –when achieved_ attributed mainly to IGPA’s work?
  • How do government officials who IGPA engages with perceive the project and specifically objective 1 activities?
  • Using the results of the stakeholder mapping conducted by IGPA, determine if there are any other stakeholders that the project should consider working with during the remaining period?
It is worth noting that the consultant is to work closely with IGPA’s technical experts in water and solid waste management that are overseeing the implementation of the Assistance Packages.  This is needed to ensure that a full understanding of technical aspects is achieved.
Interviews will be conducted with IGPA’s key staff (CoP, DCoP, Objective Leads, Regional Directors…etc.), as well as with USAID staff. It will also include the government officials at the federal and provincial levels who IGPA interacts with (HCCPSec, MoP, Regional Water & Municipalities Directors…etc.). The interviews will be mostly done through a face-to-face arrangement, however and if such an arrangement is not warranted it can be done online or through other suitable forms.  The list of interviewees will be informed by the results of the “Stakeholders Mapping” exercise currently conducted by IGPA.
Task 3: Develop Assessment Criteria
The consultant will develop criteria to assess the work of objective 1 in the past two years, and to determine the main areas of focus in years 4 and 5. The criteria will be developed in cooperation with IGPA’s leadership and will include elements such as:
efficient utilization of resources, alignment with national priorities and with USAID strategy for Iraq as well as other factors that will be determined in a participatory manner.  Additionally, such elements may include but are not limited to the following areas:
  • Impact
  • Efficiency
  • Coherence
  • Integration
Task 4: Conduct Assessment
Using the gathered information through desk research and interviews, the consultant will conduct an analysis of the work that was done in the past two years using the criteria, and will help in answering the following questions among others:
  1. Were the tasks selected by objective 1 suitable to achieve the overall project objectives?
  2. Were the approaches used in planning and implementing these tasks appropriate?
  3. Were the tasks “coherent” in general, and integrated well with the tasks of the other objectives?
  4. Did they achieve the sought-after impact?
And accordingly highlight the areas where the project will need to focus on to create the greatest impact, and which ones that the project will need to stop working on.
Task 5: Determine New Approach
Based on the results of the analysis, and after sharing it with the relevant stakeholders, the consultant will propose an approach to guide Objective One work during the next period. The approach will highlight the following:
  • The sectors that the objective should focus on, and the ones that should be abandoned/avoided (If any)
  • Any other provinces that Objective One should consider targeting within the remaining period provided that impacts will be achieved.
  • The activities that should be stopped, and the ones that should continue along with the exit strategy or sustainability plan.
  • The general “guiding principles” that should govern the work of the objective during the next two years, these principles constitute the main guidelines that will determine the work of the objective during the next period of the project’s life. These can be general directions about what to do and what to avoid, and/or criteria to determine how to select activities that should be implemented in the next period and devising the plans to implement them.
  • The implementing mechanisms (workshops, consultants, vendors,…) that should be used and the ones that should be abandoned
  • What should be the main areas of focus for years 4 and 5 of the Project
Qualifications: 
  • Bachelor degree or equivalent in Economics, Business Administration, Engineering or any relevant field
  • Record in developing strategic plans, preferable for donor funded projects
  • Proven track record of creating strategies in service delivery, preferably in water and/or solid waste management
  • Previous similar engagements with government entities is a plus
  • Knowledge of the Iraqi, both national and sub-national level of government, development and service delivery context.
  • Expertise in result-based management, gender equality, and capacity building are also important.